Did you try disabling "Banned Client Detection Enabled"?
It seems a bit odd that the staff members should be able to download and nobody else. So I can only think of client detection being the issue here, as it's bans other clients (yes, utorrents too if you do not adress the correct version). My guess is your staff members got the right version, while everybody else doesn't, but if that's not the issue here.. I'm pretty much clueless.
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